Why choose a Glasgow-based team over a bigger, longer-established BPO?

We won't claim decades of history we don't have — 1Point is a newer business. What we do offer instead: a small dedicated team who actually know your account, direct access to whoever is handling it (not a rotating queue), and support that runs on the exact CRM we may have already built for you, so nothing gets re-typed between systems.

Can you handle multiple channels?

Yes. We provide support across phone, email, live chat, and social media, all from one integrated team working in one system.

Do we need to already have a website or CRM built by 1Point to use this?

No. We can integrate with whatever CRM or helpdesk you already run. It works even better alongside our own £999 core system, since your support team and your business system are then the same platform.

How do you maintain quality?

Call recordings, ticket reviews and monthly reporting you can see directly, plus ongoing coaching for agents against a published quality rubric.

Can you scale up during busy periods?

Yes. Team size flexes with your volume, agreed with you in advance, not a fixed headcount you pay for whether you need it or not.

Is there a minimum contract?

No. Support is quoted and billed month-to-month, in line with the rest of 1Point's pricing model.

Customer Service Outsourcing

Customer service outsourcing that runs on the same system your business already uses — not a bolt-on team working from a different platform. If 1Point built or manages your CRM, your outsourced support team logs, tags and escalates every enquiry in it from day one.

Get a Free Quote 020-3892-9007

Why Choose 1Point Solutions for Customer Service Outsourcing

Runs on your existing CRM and workflows, not a separate outsourcing platform
Multi-channel support (phone, email, live chat, social)
Glasgow-based team — direct account contact, not an offshore queue
Custom-quoted around your real call and ticket volume, not a rigid per-hour rate card
Month-to-month, no multi-year lock-in contract
Quality monitoring with recordings and reporting you can actually see
Scales up or down with your business, not a fixed headcount
Every agent trained on your specific products before going live

UK-Based, Worldwide Reach

Six Divisions

One partner across technology, marketing, support, dispatch, eCommerce and operations

24/7 Available

Round-the-clock service

No Contracts

Flexible month-to-month plans

Free Business Audit

We check your site, ads, reviews and socials before you commit to anything

How We Deliver Customer Service Outsourcing

Our proven process ensures seamless implementation and exceptional results.

Step 1

Map your current customer journey and where the gaps are today

Step 2

Agree channels, hours and escalation rules with you directly

Step 3

Build or connect into your CRM so nothing lives in a separate system

Step 4

Recruit and train a small dedicated team on your products and tone

Step 5

Run a monitored pilot before full handover

Step 6

Monthly reporting and a direct line to whoever is actually handling your account