Do you offer 24/7 outsourced chat agents, or just business hours?

Both. Business-hours cover is the cheaper starting point; genuinely round-the-clock agents (not an out-of-hours bot pretending to be a person) are available on the 24/7 plan.

Which chat platforms do you support?

We work with all major platforms including Intercom, Zendesk, Freshdesk, Tidio, LiveChat, Drift, and Crisp. If you don't have a chat widget, we can set one up for you.

Can your agents sell or upsell products?

Yes. We train agents on your product range so they can recommend products, answer specification questions, and guide visitors toward a purchase rather than just logging a ticket.

Is this a chatbot or real people?

Real trained agents handle the conversation. A bot can handle simple deflection first if you want one, but the outsourced team is people, not scripted AI replies.

How is this different from your customer service outsourcing?

This page is specifically live website chat. If you also need phone, email and social handled together as one team, see customer service outsourcing — the same agents can cover both.

Outsourced Live Chat Support

Outsourced live chat agents who answer on your website in real time, in your brand voice, working inside whatever chat platform you already use. Available business hours or genuinely 24/7.

Get a Free Quote 020-3892-9007

Why Choose 1Point Solutions for Outsourced Live Chat Support

Real agents, not just a chatbot, engaging visitors instantly
Genuinely 24/7 outsourced chat agents available, not just business hours
Works inside your existing platform — Intercom, Zendesk, Freshdesk, Tidio, LiveChat
Reduces cart abandonment and unanswered pre-sale questions
Agents trained on your actual product range before going live
Scales with visitor volume, not a fixed headcount

UK-Based, Worldwide Reach

Six Divisions

One partner across technology, marketing, support, dispatch, eCommerce and operations

24/7 Available

Round-the-clock service

No Contracts

Flexible month-to-month plans

Free Business Audit

We check your site, ads, reviews and socials before you commit to anything

How We Deliver Outsourced Live Chat Support

Our proven process ensures seamless implementation and exceptional results.

Step 1

Connect into your existing chat widget — no rebuild required

Step 2

Build chat flows and canned responses from your real FAQs

Step 3

Train agents on your specific products and tone

Step 4

Set escalation rules for what needs a human vs a bot reply

Step 5

Live monitoring and QA once running

Step 6

Monthly reporting on volume, response time and outcomes