Call Center & Contact Centre Outsourcing
Full call centre and contact centre outsourcing for UK businesses that need their whole phone operation run for them — inbound, outbound, or a blended team — rather than a single-purpose answering service.
Why Choose 1Point Solutions for Call Center & Contact Centre Outsourcing
- One outsourced operation covering inbound, outbound or blended call handling
- UK-based agents, not an offshore contact centre
- 24/7 availability ensures no missed calls
- Advanced call routing and management
- Real-time reporting and analytics
- Scalable — add or reduce agents as call volume changes
- No long-term contracts required
- Free business audit available
UK-Based, Worldwide Reach
Six Divisions
One partner across technology, marketing, support, dispatch, eCommerce and operations
24/7 Available
Round-the-clock service
No Contracts
Flexible month-to-month plans
Free Business Audit
We check your site, ads, reviews and socials before you commit to anything
How We Deliver Call Center & Contact Centre Outsourcing
Our proven process ensures seamless implementation and exceptional results.
Step 1
Free consultation to understand your call volume and mix
Step 2
Custom call scripts tailored to your brand
Step 3
Comprehensive agent training on your products
Step 4
Implementation of call centre technology and routing
Step 5
Ongoing quality monitoring and optimisation
Step 6
Regular performance reviews and reporting
Call Center & Contact Centre Outsourcing Pricing
Every business is different, so is the quote. Tell us what you need and we'll price it properly, no generic plan that half-fits.
Inbound Focus
Quoted around your business, not a generic plan
- Up to 100 calls/month
- Business hours coverage
- English support
- Basic reporting
- Call forwarding
Blended Operation
Quoted around your business, not a generic plan
- Up to 500 calls/month
- Extended hours coverage
- Multi-channel support
- Advanced analytics
- Dedicated account manager
- Custom scripts
Enterprise
Quoted around your business, not a generic plan
- Unlimited calls
- 24/7/365 coverage
- 60+ languages
- SLA guarantees
- White-label options
- Custom integrations
What This Can Look Like
HVAC Company Reduces Costs by 55%
A leading HVAC company partnered with 1Point Solutions and saw a 55% reduction in operational costs while maintaining 98% customer satisfaction.
Talk to Us About Your BusinessFrequently Asked Questions
Get a Free Call Center & Contact Centre Outsourcing Quote
We'll respond within 30 minutes
Or call: 020-3892-9007 · We reply within 30 minutes
Ready to Get Started with Call Center & Contact Centre Outsourcing?
Free business audit.No contracts. Custom pricing, quoted around what you actually need.