Not an agency.
A whole department.
1Point Solutions started as a call handling business in Glasgow. It grew into something wider: one team that runs the support, marketing, technology and back-office functions most businesses can't staff on their own.
Where it started
Twelve years of doing the work, not just describing it.
Founded in Glasgow, legalised in 2015
We began as a call answering service for UK trades and small businesses that were losing work to missed calls. Solving that problem well meant building the systems, staff and processes to solve it properly, which is what turned a call handling desk into a full operations partner. Marketing, software and business support followed because clients kept asking for the next thing on their list, and we kept saying yes.
Built to be one call, not five
Most growing businesses end up juggling a call centre, a marketing agency, a dev shop and a bookkeeper. We built 1Point so that's one relationship instead of four.
Glasgow HQ, global client base
Headquartered on West Regent Street in Glasgow's city centre, working with businesses across the UK and internationally.
How we're built
Four disciplines.
One accountable team.
We didn't set out to be a call centre that occasionally does other things. Each discipline below is a real, staffed capability, not a reseller relationship.
Call Handling & Support
The department that started it all: live answering, virtual reception, live chat, dispatch and helpdesk, all delivered by trained UK teams who answer in your company name.
Marketing & Growth
SEO, PPC, content, social and lead generation built to bring in the customers your support team then looks after.
Technology & AI
Custom software, computer vision and AI systems built for your actual workflow, not a generic off-the-shelf tool.
Business & Startup Incubation
Company formation, back office, HR, accounting and the operational backbone founders need before they can afford to hire for it.
How we work
What that actually looks like day to day
One accountable team
When five vendors handle five functions, nobody owns the outcome. We do all of it, so there's one place to call when something needs fixing.
Set up in days, not months
No lengthy onboarding cycles. Most clients are live within 24-48 hours of signing off.
Custom, not templated
Every engagement is scoped around your business, not sold off a fixed package sheet.
Glasgow-based, worldwide reach
Headquartered in Scotland, working with clients across the UK, Europe, North America and beyond.
Recognition
Recognised by the industry we work in
Nominated
Best Business Support Provider
Scotland Business Awards
Recognised
Top SME Support Service
UK Startup Awards 2024
Featured
Glasgow Business Excellence
Greater Glasgow Chamber of Commerce
Shortlisted
Outstanding Customer Service
Scottish SME Business Awards
Want to see if we're a fit?
Tell us what's not working, we'll tell you honestly whether we can help and what it would look like.