Verified Results, Not Brochure Talk
Real businesses. Real numbers.
Every metric below traces back to a business we run or a client we work with. Where we can, we point you straight at Google so you can check it yourself.
Live Proof
Don't trust us. Google us.
These are our own companies, ranked by us. Open Google right now, type the search below, and see for yourself — no other agency will tell you to do that.
Positions from Google Search Console, June 2026. Rankings move daily — that's the point: check them live.
In-Depth Stories
The challenge, the fix, the outcome
No composite case studies, no stock photos. This is what changed for each business, in their own words.
1Point Plumbing & Heating
Plumbing & HeatingCall Handling & Support2 W Regent Street, Glasgow G2 1RW, UK
The Challenge
Response times averaging 2 hours were causing customer frustration and lost emergency business opportunities during peak demand periods.
Our Solution
Implemented comprehensive call center outsourcing with 24/7 coverage and live chat support, reducing response time to 15 minutes.
"The transformation in our customer service has been remarkable. We're now capturing every opportunity and our customers are happier than ever."
— Operations Manager
Gas Engineer Glasgow
Challenge
Operating as a sole tradesperson with no back-office support, missing emergency calls, no marketing presence, and no systems for scaling.
Solution
1Point deployed full operations management — 24/7 dispatch, marketing, HR, compliance, accounts, and customer acquisition — letting the engineer focus solely on gas work.
"1Point took over everything — I just turn up and do the gas work. The business has grown beyond what I thought possible."
— Gas Engineer Glasgow
TechFlow Solutions
Challenge
Rapidly expanding European operations required multilingual support capabilities that would take years to build in-house.
Solution
Provided custom CRM solution and multilingual support team covering 12 languages, streamlining operations and customer communications.
"1Point's comprehensive solution allowed us to scale internationally while maintaining exceptional service quality across all markets."
— Development Director
Glasgow Plumbers - 1Point Plumbing & Heating
Challenge
Building a plumbing business from scratch with no existing customer base, no brand recognition, and no operational infrastructure.
Solution
1Point's flagship incubation programme — company formation, branding, website, SEO, 24/7 call answering, dispatching, HR, accounts, legal, and marketing all managed end-to-end.
"1Point built the entire business around me. I went from a sole trader to running a fully managed operation generating over half a million in revenue."
— Glasgow Plumbers - 1Point Plumbing & Heating
Full Coverage
Every service, not just trades
The stories above happen to be trades businesses because that's where 1Point started. The 4 disciplines behind them cover a lot more than plumbing and gas.
Call Handling & Support
15 servicesProven above: Plumbers Glasgow Ltd, Gas Engineer Glasgow
Marketing & Growth
9 servicesProven above: Plumbers Glasgow Ltd (SEO), Glasgow Plumbers (leads)
Technology & AI
2 servicesProven above: TechFlow Solutions (CRM & software)
Business & Startup Incubation
7 servicesProven above: 1Point Plumbing & Heating, Gas Engineer Glasgow
How we'd approach it
We don't yet have a published case study in every industry we work with. Rather than invent one, here's honestly what we'd set up and why, for a few industries beyond trades.
Legal Firms
Call Handling & SupportFee earners losing billable hours to reception duties, and new enquiries going to voicemail outside 9-5.
Healthcare & Dental Practices
Call Handling & SupportMissed appointment calls and no-shows eating into a practice's daily capacity.
Estate Agents & Property
Marketing & GrowthViewings booked slower than competitors because enquiries sit unanswered over evenings and weekends.
Hotels & Hospitality
Call Handling & SupportGuest queries and booking calls competing with front-desk duties during check-in rushes.
Financial & Professional Services
Technology & AIClient data spread across spreadsheets, email and a CRM nobody trusts, so follow-ups get missed.
eCommerce & Retail
Technology & AICustomer support volume scaling faster than the founder can hire, and stock/order queries eating support time.
Real businesses. Real numbers.
We own and operate trades businesses ourselves. Every ranking below is live on Google — go check before you decide.
Plumbers Glasgow Ltd
£14.70 cost per lead on Google Ads, 100+ leads a month, organic and paid combined.
Google "plumbers glasgow"Gas Engineer Glasgow
Purely from 24/7 dispatch making sure no call goes unanswered. Top 3 on Google.
Google "gas engineers glasgow"1Point Plumbing & Heating
Built from zero — company formation, brand, marketing, dispatch and accounts, all run by 1Point.
Google "1point plumbing glasgow"Ready to write your own numbers?
Every business above started with a conversation. Tell us where you're losing time, calls, or leads, and we'll show you what fixing it looks like.
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