24 Hour Answering Service
A genuine 24 hour answering service staffed by UK-based agents around the clock. Whether your customers call at 3am, on Christmas Day or during a Bank Holiday, a real person picks up.
Why Choose 1Point Solutions for 24 Hour Answering Service
- Live agents 24 hours, 7 days a week, 365 days a year
- No voicemail, no automated menu, no foreign call centre
- Emergency dispatch protocols for trades and healthcare
- Same agents day and night for consistent quality
- Bank holiday and Christmas Day cover at no premium
- Bilingual options (English + Spanish, Polish, Mandarin)
- CRM and dispatch software integration
- SLA-backed response time under 4 rings
UK-Based, Worldwide Reach
Six Divisions
One partner across technology, marketing, support, dispatch, eCommerce and operations
24/7 Available
Round-the-clock service
No Contracts
Flexible month-to-month plans
Free Business Audit
We check your site, ads, reviews and socials before you commit to anything
How We Deliver 24 Hour Answering Service
Our proven process ensures seamless implementation and exceptional results.
Step 1
Onboarding call to define your day vs night protocols
Step 2
Build emergency vs routine call decision tree
Step 3
Set up rota with named day and night team leads
Step 4
Integrate with your dispatch / on-call system
Step 5
Live within 48 hours, 24/7 from day one
Step 6
Monthly review of after-hours call patterns
24 Hour Answering Service Pricing
Every business is different, so is the quote. Tell us what you need and we'll price it properly, no generic plan that half-fits.
Starter
Quoted around your business, not a generic plan
- 24/7 live answering
- Email messages
- Emergency keyword alerts
- No monthly fee
- Cancel anytime
Always-On
Quoted around your business, not a generic plan
- Up to 200 calls/mo
- 24/7/365 cover
- SMS + email + push
- Dispatch integration
- On-call rota patching
- Monthly reports
Mission Critical
Quoted around your business, not a generic plan
- Up to 500 calls/mo
- Sub-3-ring SLA
- Named day/night team
- Custom escalation tree
- Live dashboard
- Quarterly review
What This Can Look Like
HVAC Firm Captures £180k of After-Hours Emergency Revenue
A national HVAC contractor moved from a 9-5 in-house line to our 24/7 service. Year-one impact: 380 after-hours emergency callouts captured worth roughly £180,000 in revenue, at a small fraction of that back out in fees.
Talk to Us About Your BusinessFrequently Asked Questions
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Ready to Get Started with 24 Hour Answering Service?
Free business audit.No contracts. Custom pricing, quoted around what you actually need.