Outsourced Customer Service
Outsourced customer service for UK businesses that want to scale support without scaling headcount. UK-trained agents handle phone, email, live chat and social, in your brand voice, 24/7.
Why Choose 1Point Solutions for Outsourced Customer Service
- Cut customer service costs by up to 60% vs in-house
- UK-based agents who speak your brand voice
- 24/7/365 cover including weekends and bank holidays
- Phone, email, live chat and social in one team
- CRM integration with HubSpot, Salesforce, Zendesk, Freshdesk
- Scale up or down month to month with no contract
- Industry-trained agents (eCommerce, SaaS, healthcare, legal)
- Real-time dashboards and full call recordings
UK-Based, Worldwide Reach
Six Divisions
One partner across technology, marketing, support, dispatch, eCommerce and operations
24/7 Available
Round-the-clock service
No Contracts
Flexible month-to-month plans
Free Business Audit
We check your site, ads, reviews and socials before you commit to anything
How We Deliver Outsourced Customer Service
Our proven process ensures seamless implementation and exceptional results.
Step 1
Discovery call to map your current support workflow
Step 2
Build a custom playbook with your tone, FAQs and SLAs
Step 3
Train and certify a dedicated agent pod on your products
Step 4
Integrate with your CRM, helpdesk and phone system
Step 5
Go live in 7 to 10 working days with QA monitoring
Step 6
Weekly reporting and monthly performance reviews
Outsourced Customer Service Pricing
Every business is different, so is the quote. Tell us what you need and we'll price it properly, no generic plan that half-fits.
Starter
Quoted around your business, not a generic plan
- Email and chat support
- Business hours cover
- Up to 200 tickets/mo
- Standard CRM integration
- Weekly reporting
Growth
Quoted around your business, not a generic plan
- Phone, email, chat, social
- Extended hours (8am-10pm)
- Up to 1,000 tickets/mo
- Dedicated account manager
- Custom workflows
- Daily reporting
Enterprise
Quoted around your business, not a generic plan
- 24/7/365 cover
- Unlimited tickets
- SLA-backed response times
- Dedicated agent pod
- White-label option
- Custom integrations
What This Can Look Like
SaaS Company Cut Support Costs by 58%
A growing UK SaaS firm replaced an 8-person in-house support team with our outsourced pod. Result: support costs down 58%, CSAT up from 81% to 94%, and zero missed tickets in 12 months.
Talk to Us About Your BusinessFrequently Asked Questions
Get a Free Outsourced Customer Service Quote
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Or call: 020-3892-9007 · We reply within 30 minutes
Ready to Get Started with Outsourced Customer Service?
Free business audit.No contracts. Custom pricing, quoted around what you actually need.