One business.
Every function.
One partner for everything a business needs to run: calls and customer support, marketing and lead generation, software and AI, back office and startup incubation. Whatever the job is, we've got a team for it.
The full picture
Everything your business needs.
One partner. One invoice.
From the first customer call to the boardroom paperwork, we run the operational backbone so you can focus on the work that actually moves the business forward.
Customer Support
- Call centre
- Live chat
- Virtual receptionist
- Dispatch & order taking
- Helpdesk & ticketing
Marketing & Growth
- SEO
- PPC & paid social
- Content & social media
- Conversion optimisation
- Email & reputation
Technology & AI
- Custom software builds
- Computer vision & detection
- AI-powered automation
- CRM & workflow integration
- Web & mobile apps
Operations & Admin
- HR & recruitment
- Accounting & bookkeeping
- Legal & compliance admin
- Back office
- Virtual office
Startup Incubation
- Company formation
- Brand & website
- First 100 customers
- Mentoring & strategy
- Funding prep & scaling
Plus software development, CRM integration and workflow automation, built in-house.
View the full service listThe 1Point Starter Pack
Everything a growing business needs to handle calls and grow online, from day one.
£999/month
Full-Service BPO & Startup Incubation
One partner. Every function your business needs to launch, run and scale.
Running a business alone means doing every job badly instead of one job well. We put a full team behind you from day one: call handling, live chat, dispatch, lead generation, SEO, PPC, social media, software development, HR, accounting, bookkeeping and legal support, all under one roof.
If a real company does it, we do it for you, at a fraction of the cost.
Starting out, we take you from idea to your first 100 customers: company setup, brand, website, systems, and the operational backbone most founders can't afford on day one. Already running, we plug straight in as your outsourced operations, marketing and customer experience team.
You stay focused on the work only you can do. We run everything else.
Nominated
Best Business Support Provider
Scotland Business Awards
Recognised
Top SME Support Service
UK Startup Awards 2024
Featured
Glasgow Business Excellence
Greater Glasgow Chamber of Commerce
Shortlisted
Outstanding Customer Service
Scottish SME Business Awards
Trusted by over 500 businesses across the UK and worldwide.
Why UK Businesses Trust 1Point Solutions
Real results, dedicated teams, and a focus on helping your business grow.
10+ Years
Real experience, not a startup pitch deck
Over a decade delivering customer support and business services across the UK and internationally, not a newly-spun-up agency.
Professional Quality
The same standard of service used by large corporations, now available to businesses of any size.
24/7 Availability
Round-the-clock coverage so your business never misses a call, a lead, or an opportunity.
UK-Based, Global Reach
Headquartered in Glasgow, serving businesses across the UK, Europe, North America and beyond.
Our Services
Comprehensive outsourcing solutions for every aspect of your business
Customer Support & Call Handling
Lead Generation & Marketing
Field Service & Dispatch
eCommerce & Amazon
Can't find what you need? We build custom solutions.
Talk to Our TeamServing Businesses Across the UK & Beyond
We support businesses in every major UK city and internationally from our headquarters in Scotland.
Also serving: UAE, USA, Canada, Australia, Ireland & Europe
How We Work With You
Discovery & Consultation
We take time to understand your business, your customers, and exactly what exceptional service means to you.
Setup & Integration
Our team configures everything within 24 hours, scripts, systems, training, with zero disruption to you.
Deliver & Grow Together
We handle the calls, leads, and operations. You focus on growing your business.
Industries We Specialise In
Deep expertise across every major sector
Start a Conversation
Tell us what you need. No pressure, just honest advice.
Prefer to speak directly? Call 020-3892-9007
We aim to respond to every enquiry within 2 hours.
What our clients say
From trades businesses in Glasgow to health services in Stockholm.
1Point handles our calls, manages our CRM and keeps our Google Business Profile updated. It's like having a full admin team without the overhead. Clients notice the difference — they actually comment on how professional we sound.
We were missing calls constantly — engineers on site, no one to answer. 1Point set up out-of-hours answering and live call handling within days. Our booking rate went up noticeably in the first month.
We operate across three markets. Finding one supplier who can handle English, Swedish, and Norwegian calls — with actual knowledge of healthcare communication — was something we had given up on. 1Point delivered it.
The dispatching setup they built means our engineers always know where to go next. No more back-and-forth calls between jobs. It's genuinely saved us a few hours every day across the whole team.
What Our Clients Say
Real feedback from businesses that trust 1Point Solutions for their customer support needs.
"1Point Solutions transformed our customer support completely. Their 24/7 call answering service means we never miss a potential customer. Our booking rates increased by 45% in the first three months."
"The live chat support has been a game-changer for our business. Customers love the instant responses, and we've seen a 60% increase in online bookings. The team understands our services perfectly."
"Before 1Point, we were losing customers because we couldn't answer calls during busy periods. Now with their telephone answering service, every call is handled professionally. Our customer satisfaction scores improved dramatically."
"Working with 1Point Solutions for our Amazon customer support has been excellent. They handle product inquiries, returns, and complaints efficiently. Our seller rating went from 3.8 to 4.7 stars."
"The multilingual support team helped us expand into European markets. They handle customer inquiries in 8 different languages, allowing us to serve customers across the continent with confidence."
"Their dispatching service revolutionized our operations. Jobs are scheduled efficiently, technicians receive clear instructions, and customers are kept informed throughout the process. Emergency response time improved by 40%."
"The eCommerce support has streamlined our entire online operation. From order processing to customer inquiries, everything runs smoothly. Our online sales increased by 85% since partnering with them."
"Outstanding virtual assistant services. They handle our appointment scheduling, follow-ups, and administrative tasks. It's like having a full-time assistant at a fraction of the cost."
Let's build something that works
Free consultation. We'll tell you exactly what we'd do for your business — no sales pitch, just a plan.
The 1Point Ecosystem
Our Flagship Companies
A diverse portfolio of businesses operating under the 1Point Solutions umbrella
1Point Plumbing & Heating
Plumbing, Heating & Gas ServicesFull-service plumbing and heating solutions for residential and commercial clients across the UK.
1Point Constructions
Construction & RenovationsQuality construction, renovations, and building services with a focus on excellence.
1Point Tech
AI Development & SoftwareCutting-edge AI development, custom software solutions, and business automation.
1Point BPO
Call Center & OutsourcingProfessional call center outsourcing, virtual assistants, and customer support solutions.
1Point Digital
SEO, PPC & MarketingDigital marketing, SEO, PPC advertising, and lead generation services.
1Point Dispatching
AI-Powered DispatchingSmart dispatching, scheduling, and field service management powered by AI.
650+
Clients Served
50+
Countries
95%
Client Retention
24/7
Support Coverage